Return & Refund Policy

At Aurevia, we want you to love every pair. If something isn't right, returning it is simple, free, and risk-free.

60-Day Return Window

You have 60 days from the day you receive your order to request a return. In addition to this, as an EU consumer you have a legal right to withdraw from your purchase within 14 days without giving any reason — our 60-day policy extends well beyond that minimum.

Free Return Shipping

Returns are completely free. Once your return is approved, we'll provide a prepaid return label so you pay nothing to send your sneakers back.

Conditions for Return

• Items must be unworn, undamaged, and in their original condition.
• Original packaging (including the shoebox) should be included where possible.
• Items must not show signs of outdoor use or wear.

How to Start a Return

Email us at contact@aurevia-eu.com with your order number and the reason for your return. We'll respond within 24 hours with your prepaid return label and instructions.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days. The time it takes for funds to appear depends on your bank or card provider.

Exchanges

Need a different size? Let us know and we'll arrange an exchange at no extra cost, subject to availability.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately. You are also protected by the EU legal guarantee of conformity for 2 years. We'll arrange a free replacement or full refund, including any shipping costs.

Non-Returnable Items

For hygiene reasons, items returned worn, soiled, or damaged by the customer may not be eligible for a refund. We'll always contact you before declining a return.