Frequently Asked Questions

Are the sneakers 100% authentic?

Absolutely. Every pair sold at Aurevia is genuine and sourced through trusted suppliers — across all our brands. No replicas, ever. Each order is quality-checked before it ships, and you're protected by our 60-day guarantee.

Why are your prices so much lower than retail?

Our spring sale runs up to 70% off because we buy in volume and operate online-only, without the overhead of physical stores. Same authentic sneakers — without the markup.

How much does shipping cost and how long does it take?

Shipping is free on orders over €150. Standard delivery is available from €4.99, with faster express options at checkout. Every order ships with tracking, and you'll get a tracking link by email.

What if they don't fit?

No problem. Returns are free within 60 days. If the size isn't right, send them back at no cost and exchange or get a full refund — your choice.

What is your 60-day guarantee?

You have a full 60 days to decide. If you're not completely happy, return your pair for a refund or exchange. Zero risk on your end.

How do I choose the right size?

Each product page includes sizing details, and most brands run true to standard EU sizing. Unsure or between sizes? Contact us before ordering — and remember, free returns make swapping sizes easy.

Which payment methods do you accept?

We accept all major credit and debit cards and trusted secure payment options. Every transaction is encrypted and processed through certified, PCI-compliant providers.

Is my personal and payment information safe?

Yes. Our checkout is fully encrypted and PCI-compliant. We never store your card details, and your data is handled in line with EU privacy standards (GDPR).

Will I have to pay customs or import fees?

For orders shipped and delivered within the EU, there are no extra customs or import charges. The price you see at checkout in euros is the price you pay.

What if my order arrives damaged or wrong?

Contact us right away and we'll make it right — a replacement or full refund, fast. You're fully covered by our guarantee.

Can I track my order?

Yes. Every order ships with tracking, and you'll receive a link by email to follow your delivery across Europe.

How can I contact you?

Email our support team at contact@aurevia-eu.com. We respond within 24 hours, Monday–Friday.